General Terms

We're ConnectingDNA Global Pte Ltd ("ConnectingDNA", "we", "us", "our"), a DNA-Wellness ecosystem that connects biological insights with trusted brands, personalised services, and AI-powered planning. We help wellness brands upgrade their offerings with genetic personalisation, without sequencing DNA ourselves. Our Genetic Multiplier Engine sits at the heart of it all: turning DNA traits into ranked, actionable, expert-delivered Bio-Plans.

To use ConnectingDNA, you must:

When you register, you agree to:

We protect your data with bank-grade AES-256 encryption, ISO/IEC 27001 certification, and full PDPA compliance, because your DNA deserves better security than your Netflix password.

We support DNA reports from most testing services (even that sketchy one your cousin bought on sale). There are two paths in:

Whichever route you pick:

Your Bio-Profile is your private genetic command centre inside ConnectingDNA. It stores your DNA traits, health goals, and wellness insights, sorted by our AI and visible only to you. Think of it as your genetic identity card, except it is actually useful, doesn't require a passport photo, and is much harder to lose in a taxi.

When you choose a personalised service from one of our Vendors, they may offer you a Bio-Plan: a DNA-informed wellness plan built around the relevant traits in your Bio-Profile. For example:

When a Bio-Plan is involved, here's how it works:

In short: your biology helps shape the plan, our AI helps make it useful, and you decide what gets shared.

Your AI Companion, also known across our platform as your AI Genie, is your personal, privacy-first wellness guide. Same helpful brain. Two names. No drama. No gossip. No secretly judging your snack choices.

Your AI Companion:

The ConnectingDNA marketplace is where your genes meet their match:

Vendors are responsible for:

Some features may require payment or subscription (e.g., testing kits, premium access). These may include:

All payments are handled securely through our third-party providers. Prices may change, but we'll always notify you if things change.

To make our services more accessible, some purchases, like DNA tests or expensive offerings, may be available on instalment plans. These are handled by licensed third-party Buy-Now-Pay-Later (BNPL) and instalment providers we work with. The current list of providers is shown at checkout. Here's what you need to know:

We're here to help you get healthier, but we don't play loan shark. Read the T&Cs from the instalment provider carefully before committing.

When you make a purchase through our Marketplace, we facilitate the connection, but fulfilment is the responsibility of the vendor.

All content on the platform, including animations, product writeups, AI reports, AI Genies, UX designs and databases, belongs to ConnectingDNA unless stated otherwise. You may not copy, reuse, sell, or remix them into NFTs without our permission.

You retain ownership of your own uploaded content, including DNA files, but grant us a non-exclusive, non-sublicensable licence to process them to give you a more personalised experience.

We do our best, but we can't guarantee that:

Use the platform at your own risk, and always consult a qualified health professional for medical decisions. We're here to back up your critical thinking, common sense and doctor, not replace them.

One more thing the lawyers want you to know: if something does go wrong and you have a claim against us, the most we'd be on the hook for is whatever you paid us in the 12 months before the issue, or SGD 100, whichever is greater. (See Fine Print Clause 14.3 for the full version.) That floor isn't us being cheap, it's just how liability caps work in B2C terms across most of the world. Or SGD 100, whichever is higher. The full wording is in Fine Print, Clause 14.

Violation of these rules may lead to account suspension or removal.

We reserve the right to suspend or terminate your account if:

You may also delete your account at any time, but we'll be sad to see you go.

Your privacy matters. Our full Privacy Policy explains how we handle your data, including storage, protection, and usage. Hint: it's designed with trust, not trickery.

Our platform includes AI-generated responses, DNA insights, health tips, and product recommendations, all designed to sound smart, sometimes witty, and occasionally like your wellness BFF.

But let's be clear: while our AI is trained on tons of data, it can still occasionally hallucinate, which in human terms means making stuff up or misinterpreting data. These responses are for general informational and educational purposes only. They are not to be taken as medical, legal, or life-or-death advice. Please consult your actual human professional before acting on anything that sounds too good (or bad) to be true.

TL;DR: AI is helpful, not omniscient. Please use your judgment.

We may occasionally update these Terms (especially if we release cool new features or hire a new lawyer). We'll notify you via email or platform notices. Continued use = you agree to the updated Terms.

These Terms are governed by the laws of Singapore (our lovely HQ). Any disputes will be handled through the courts of Singapore.

Email us at hello@connectingdna.com or talk to your AI Genie. It may not have legal credentials, but it knows us pretty well.