Partner Terms

Effective date: 2 May 2026

Welcome to ConnectingDNA. These Partner Terms & Conditions ("Terms") form a legally binding agreement between you ("Partner", "you", "your") and ConnectingDNA Global Pte Ltd ("ConnectingDNA", "we", "us", "our") governing your access to and use of the ConnectingDNA platform.

By registering as a Partner, uploading your products or services, or using any part of our platform, you agree to these Terms. If you don't agree, don't click, upload, sync, or sell. Step away and grab a kale smoothie instead.

01Who we are

We're ConnectingDNA Global Pte Ltd ("ConnectingDNA", "we", "us", "our"), a DNA-Wellness ecosystem that connects biological insights with trusted brands, personalised services, and AI-powered planning. We help wellness brands upgrade their offerings with genetic personalisation, without sequencing DNA ourselves. Our Genetic Multiplier Engine sits at the heart of it all: turning DNA traits into ranked, actionable, expert-delivered Bio-Plans.

Now, a quick note on who's who.

Every business in our ecosystem is a Partner. Some Partners also sell products or services through our marketplace; those Partners are Vendors.

So:

Every Vendor is a Partner.
Not every Partner is a Vendor.

Like how every square is a rectangle, but not every rectangle is emotionally ready to be a square.

You can work with us through training, co-marketing, referrals, white-label technology, events, or marketplace listings.

These Terms apply to all Partners. Vendor-specific terms, like listings, fulfilment and commissions, apply only where clearly stated.

02Eligibility

To join our platform as a Partner, you must:

Be a registered business with a valid tax ID or business registration number.
Be legally able to form contracts (sorry, no underage wellness entrepreneurs yet).
Offer goods or services that align with the spirit of wellness, science, and sanity.
Comply with applicable health, safety, and advertising regulations in your country.
Not sell snake oil. (Unless you literally sell snake oil. In which case, please provide a certificate.)

You'll also need to complete the Partner onboarding process, which includes:

Providing accurate information.
Uploading credible certifications of your profession (no self-created, self-signed certificates please).
Accepting the idea that selling through a DNA-personalized ecosystem means you're joining the future of health commerce.

03What you can (and should) do

ConnectingDNA welcomes two flavours of Partner: those who simply collaborate with us, and those who also list and sell on our marketplace (a.k.a. Vendor Partners). What's available to you depends on which one you are.

For all Partners

Whether or not you sell on the marketplace, you can:

Collaborate with us through training, co-marketing, referrals, white-label technology, or events.
Use ConnectingDNA branding, network, and approved assets within your authorised partnership scope.
Plug into our ecosystem, products, services and tech, as agreed in your Partner Agreement.
Create discount codes and campaigns tied to your partnership activities.
Track your clients' progress using our built-in dashboard tools (where applicable to your pathway).

For Vendor Partners only

If you list and sell products or services through our marketplace, you also get access to the full vendor toolkit:

Product & Service Listings: sell physical goods, digital wellness products, coaching services, DNA-powered meal plans, retreats, massage sessions, and more (as long as it doesn't need a prescription or a priest).
Smart Matching Engine: our AI reads each user's Bio-Profile, their private genetic dashboard, and recommends your offerings based on their unique genetic traits. The more relevant your listing, the more love it'll get.
Vendor Dashboard Access: manage orders, track sales, assign GST, and sync your supported calendar (Google Calendar, Microsoft Outlook/365, Apple iCloud, or other supported integrations) so users can book appointments directly.
Collect and respond to user reviews on your listings.

Partnership pathways

ConnectingDNA offers multiple ways to partner with us, because not every wellness brand grows the same way. Some want a storefront. Some want DNA-powered services. Some want the full "please make us look amazing while we focus on serving clients" package. Every partner starts somewhere, and every pathway is designed to grow with your business:

List Your Brand: start with your own dedicated storefront on the DNA-Wellness Marketplace. You get built-in CRM tools, booking features, imported reviews to show your track record, and discovery by customers already looking for wellness solutions.
Empower with DNA: add DNA-personalisation to what you already offer, quietly powered by us and fully owned by you. Get tools, training, DNA test kit bundling, and white-label Genetic Multiplier technology. We bring the science engine. You keep the steering wheel.
Amplify Your Brand: let our wellness experts handle the heavy lifting: expert-crafted listings, co-marketing, events, warm B2B referrals, regional visibility, and even your own connected e-storefront like "yourbrand.cdna.shop". Perfect when you want premium storytelling without building a mini-agency overnight.

04What you can't do (a.k.a. Partner Don'ts)

To keep this a safe, science-forward space, you agree not to:

Sell or promote anything illegal, dangerous, or misleading (including snake oil, fake certificates, or magical detox pills).
Misrepresent the capabilities of your offerings; no promises to "reverse aging in 3 days" unless you actually have a time machine.
Upload infringing, obscene, or unlicensed content.
Use user data outside the permitted scope (see Section 5).
Circumvent the platform for offline transactions or dodge platform fees. (We'll know. So be cool.)

And for the avoidance of doubt: you may not replicate, resell, or reverse-engineer the Genetic Multiplier Engine or any ConnectingDNA proprietary technology outside of your authorised partnership scope.

05Bio-Profile & Bio-Plans: your obligations

When ConnectingDNA matches one of your services to a user based on their Bio-Profile traits, or when a user requests a Bio-Plan from you, you are entering VIP territory. Not "red carpet and champagne" VIP. More like: private genetic data is involved, so please do not touch anything you are not supposed to touch.

What a Bio-Profile is. Each user on ConnectingDNA has a Bio-Profile, their private genetic dashboard containing DNA traits, health goals, and wellness-related data. You do not have access to a user's full Bio-Profile at any time. Ever.

Not "just a quick look".
Not "for research".
Not "because I am very curious".
Not even if your cat walks across the keyboard and somehow asks nicely.

What a Bio-Plan is. A Bio-Plan is a personalised, DNA-informed wellness service or plan that you deliver to a user based on specific genetic trait identifiers shared from their Bio-Profile. Examples include gene-based nutrition plans, personalised fitness programmes, skincare protocols, recovery plans, or other approved wellness services that we build for you, and you deliver to your clients.

Every Bio-Plan must be reviewed and signed off by a qualified human professional before it goes to the user; no raw AI output. The Genetic Multiplier Engine generates the draft, but a human expert (your certified nutritionist, fitness coach, or other relevant wellness practitioner) is responsible for reviewing, adjusting where needed, and certifying every Bio-Plan before it reaches the user.

To deliver Bio-Plans, you must complete our DNA-Trained Partner training: conducted by ConnectingDNA's professional team or by a qualified third-party training entity appointed by us. No training, no Bio-Plans.

When a Bio-Plan is involved, you agree to the following:

Consent first, always. ConnectingDNA will obtain the user's explicit consent before sharing any Bio-Profile trait data with you. You may not request, access, or use any genetic trait identifiers until that consent has been confirmed by the platform. No consent, no data. No exceptions. No "but I was just preparing".
Use only what you are given. You will only receive the specific genetic traits relevant to the Bio-Plan the user has requested. Not their full profile. Not extra traits "just in case". Not bonus data like it is a buffet. Only what is directly necessary.
One purpose only. Genetic trait data shared with you for a Bio-Plan may only be used to deliver that specific Bio-Plan. You may not use it for profiling, retargeting, marketing campaigns, data aggregation, resale, internal experiments, customer lookalike modelling, or any other creative idea your marketing team gets at 11:47 p.m. Full stop.
Handle it securely. Any trait data shared with you must be handled in accordance with the PDPA and any other applicable data protection laws. It must be stored securely and deleted or returned to ConnectingDNA within 48 hours of notification that the user has revoked consent, and in any event within 30 days of completing the relevant Bio-Plan service, whichever happens earlier. Treat it like sensitive data, not like a random PDF sitting on someone's desktop named "final_final_v7_reallyfinal.pdf".
No hoarding. You may not retain, copy, screenshot, export, archive, or secretly keep user Bio-Profile trait data beyond what is strictly needed for active service delivery. If a user revokes consent, you must stop using the data immediately and delete every copy within 48 hours. This is not Pokémon. You do not need to catch them all.
Keep records. Not a spy folder. For every Bio-Plan you deliver, keep a basic delivery record: date, consented trait identifiers in anonymised form only, and the human professional's sign-off. Keep it for at least 2 years. This record exists to show what was delivered, not to secretly recreate the user's data like a villain in a low-budget sci-fi movie. Full details are in Fine Print Clause 8.4.

Violations of this section are not just a breach of these Terms. They may also constitute a breach of the PDPA and other applicable data protection laws, with consequences that go well beyond losing your partner account. In short: use the data respectfully. Use it only for the approved Bio-Plan. Then let it go.

06Payments & fees

All payments are processed through secure third-party gateways. You can offer standard pricing or instalment plans.
ConnectingDNA deducts a service fee/commission on each sale. Fee rates vary by partnership pathway, and are specified in your Partner Agreement or onboarding dashboard. Certain pathway subscribers may be eligible for reduced commission rates as part of their package.
Payouts are done monthly or bi-weekly to your designated account (as specified in your Partner Agreement), subject to withholding (as required by tax regulations).
You are responsible for any applicable taxes (e.g., GST, VAT), which you can configure in your vendor dashboard.

07Customer instalment payments

We partner with licensed third-party Buy-Now-Pay-Later (BNPL) and instalment providers to offer instalment plans to our users. The current list of providers is published on the Platform at checkout. These providers operate independently of ConnectingDNA. When customers choose to pay in instalments:

They enter into a separate agreement with the third-party provider.
Approval, interest rates, terms, and penalties are governed by the provider's own policies.
ConnectingDNA is not liable for disputes, late payment fees, or rejected applications.

08Fulfilment, delivery & bookings

Your fulfilment obligations will depend on what you offer, whether it's a box of supplements or a virtual yoga session.

A. Product fulfilment. You may fulfil product purchases via:

Delivery via Third-Party Logistics (3PL): partners must clearly state the estimated number of Business Days required to process and ship the order. Shipping updates and tracking details should be made available to the customer as soon as possible. You are responsible for ensuring items are packaged, labelled, and shipped in a timely manner.
Local self-collection: customers may pick up their purchases at your physical location, as listed on your partner page. Customers must present a valid ConnectingDNA platform receipt as proof of purchase. Collection hours and conditions must be clearly stated in your listing.

B. Service fulfilment. Service offerings may be fulfilled through:

In-person appointments: you must provide your business address or designated service location. Customers will book time slots via your synced calendar (Google Calendar, Microsoft Outlook/365, Apple iCloud, or any other supported integration) or on-platform booking tool. You are expected to be on time and professional; no ghosting allowed.
Online appointments: virtual sessions must be delivered using legitimate tools (e.g., Zoom, Google Meet, Skype). You are responsible for ensuring audio/video quality is acceptable. Online meeting links must be sent to customers well in advance of the appointment time.

If your fulfilment takes too long, do take note that your customer will have the right to cancel an order and get an immediate refund according to our Customer Protection Policy.

09Data privacy & security

We're ISO/IEC 27001 certified, PDPA-compliant, and use bank-grade AES-256 encryption to protect every byte of user data. In simple English: we guard personal, health, and genetic data like it is the secret recipe to the world's most expensive smoothie.
You agree not to collect, store, copy, reuse, sell, profile, re-market, or do anything sneaky with genetic, health, or personal data beyond what is strictly needed to deliver your service.
All user interactions and sensitive data are encrypted at rest (AES-256) and in transit (TLS 1.2+), stored in ISO/IEC 27001-certified infrastructure, and governed by our full data protection framework. Partner access to user data is strictly role-based and audited.
You are also expected to comply with local privacy laws (e.g., PDPA, GDPR, etc.). In short: use user data only to help the user. Protect it. Respect it. Don't be creepy.

10AI disclaimer: Bio-Profile matching

ConnectingDNA uses artificial intelligence to help users discover relevant products and services on our marketplace.

Think of it as a smart matchmaking assistant for wellness.

Not a doctor.
Not a fortune teller.
Not your very intense auntie who suddenly became a health expert after watching three YouTube videos.

Our AI helps surface Vendor Partner products and services that may be relevant to a user's stated goals, search intent, or genetic traits shown in their Bio-Profile.

It is designed for relevance and discovery only.

It does not provide personalised medical advice, clinical assessment, genetic counselling, diagnosis, treatment recommendations, or any form of professional health advice.

In simple terms: the AI may help users find options. It does not tell users what they must do.

11Branding & content

You may customize your storefront and reports.
We may feature your brand on the marketplace, in newsletters, co-marketing campaigns, or within DNA-based Genetic Multiplier recommendations, always in accordance with your pathway and our editorial standards.
You grant us a non-exclusive, non-sublicensable licence to use your submitted content for platform promotion.

(We promise not to photoshop your product next to a banana unless it's really funny, makes it sell better, or you ask us to.)

12Intellectual property

All content on the platform, including animations, product writeups, AI reports, the AI Companion (AI Genie) system, the Genetic Multiplier Engine, Bio-Plan generation framework, UX designs, and databases, belong to ConnectingDNA unless stated otherwise. You may not copy, reuse, white-label beyond your authorised pathway scope, or sell any of this (or remix it into NFTs) without our prior written permission.

You retain ownership of your own brand, trademarks, and content, but you may not copy, reverse engineer, or replicate any proprietary part of our platform.

13Reviews, ratings & community spirit

We have a review system. Users can, and will, share their experience. You may:

Respond respectfully (no all-caps rants).
Flag false reviews for review (yes, we do look into it).
Improve your offerings based on feedback, because that's how winners grow.

14Suspension & termination

We reserve the right to suspend or terminate your partner account if:

You repeatedly violate platform rules.
You endanger user trust, or cause physical, emotional, mental, or even spiritual harm to consumers.
You try to get them involved in your MLM scheme.
You consistently underdeliver or receive poor reviews.
You disappear like a bad Tinder date.

We'll generally give you a heads-up, unless it's a serious breach. Then it's goodbye, and you'll be removed faster than you can say "DNA".

15Updates & modifications

We may update these Terms from time to time. When we do, you'll be notified via the platform or email. Continued use of our tools or marketplace after updates means you accept the changes. (We do not accept ignorance as an excuse.)

16Jurisdiction & dispute resolution

These Terms are governed by the laws of Singapore (our HQ). Any disputes should be resolved through:

Calm discussion.
Mediation (optional but encouraged).
The courts of Singapore (if things get ugly).

17Got questions?

Email us at hello@connectingdna.com or talk to your AI Genie. It may not have legal credentials, but it knows us pretty well.

Thanks for reading our Partner Terms. By becoming a partner on ConnectingDNA, you agree to all terms outlined here. Let's make wellness smarter, more personal, and more profitable, together.